Question 1

How long does shipping take between the Netherlands and Sri Lanka?

Accepted Answer

Sea freight typically takes 4–6 weeks door-to-door, depending on consolidation and customs. Air freight is much faster — usually 3–7 days. We confirm an estimated timeline with your quote.

Question 2

What items are prohibited or restricted?

Accepted Answer

Dangerous goods, loose batteries, flammables, narcotics, firearms, currency and perishables without proper packaging cannot be shipped. See our Prohibited Items page for the full list before booking.

Question 3

Do you handle customs clearance?

Accepted Answer

Yes. Our teams handle import and export declarations, duty calculation and document verification at both ends, so your cargo clears without surprises.

Question 4

Is my shipment insured?

Accepted Answer

Marine and cargo insurance options are available on every shipment. We strongly recommend insuring high-value goods — just ask when requesting your quote.

Question 5

How do I track my shipment and get updates?

Accepted Answer

Every shipment gets a unique tracking ID (e.g. CC-NL-2026-000001). Enter it on our Tracking page anytime to see live status, location and admin updates at each stage.

Question 6

How should I pack my items?

Accepted Answer

Use sturdy boxes, cushion fragile items and seal securely. With our door-to-door service we can professionally pack on site. Standard box sizes are available for commercial cargo.

Question 7

How do payments work?

Accepted Answer

We confirm pricing in EUR with your quote. Payment terms are arranged before pickup — our team will walk you through the accepted methods for your direction.

Question 8

What happens if my shipment is delayed?

Accepted Answer

Delays are rare, but if one happens (weather, customs, vessel schedules) we'll update your tracking timeline and notify you. Our support team in both countries stays on it until delivery.

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